Viewing a Reserved Outbound Call

Procedure

1. Sign in to the AICC as an agent. Choose Outbound Call > Reserved Call.
2. Check the list that displays the reserved outbound calls added to the current agent in ascending order by reserved call time.

   Table 1 Parameters in the reserved outbound call list

   Parameter	Description
   Customer Number	Number used for a reserved call.
   Reserved Call Time	Reserved call time.
   Associate Outbound Call Task	Name of the outbound call task associated with the reservation.
   Result	Call result. Failed Successful Reject
   Failure Cause	Failure cause.
   Reservation Status	Reserved Prepare for callback (within 5 minutes before the reservation time) Callback Completed
   Remarks	Remarks.
   Business Result	Business result of the call.
   Business SubStatus	Sub-status of the business result.
   Business Description	Description of the business result.
   Operation	Operations that can be performed on the current call. The options are as follows: Call Modify Delete Adjustment Record Survey Result (This button is available when the outbound call task is associated with a survey.)

3. Set search criteria based on Table 2, and click Search to search for reserved outbound calls that meet the search criteria.

   Table 2 Search criteria for querying reserved outbound calls

   Parameter	Description
   Customer Number	Customer number. Fuzzy search by suffix is supported.
   Task Name	Name of the associated outbound call task. Fuzzy query is supported.
   Start Time - End Time	Start time and end time.
   Reset	Button for resetting the search criteria and refreshing the list.

4. Click Modify, set Remarks, and click Save. The reserved outbound call remarks are modified successfully.
5. Click Delete to delete a reserved outbound call record. Only numbers that have not been used to make calls can be deleted.