Viewing a Reserved Outbound Call

Prerequisites

The agent has the reserved outbound call task permission.

Procedure

1. Sign in to the AICC as an agent. Choose Outbound Call > Reserved Call.
2. View the reserved outbound calls of the current agent by reserved time in ascending order.

   Table 1 Parameters in the reserved outbound call list

   Parameter	Description
   Customer Number	Customer number to which a reserved call needs to be made.
   Reserved Call Time	Reserved call time.
   Associate Outbound Call Task	Associated outbound call task.
   Result	Call result. Failed Successful Reject
   Failure Cause	Failure cause.
   Reservation Status	Reserved Prepare for callback (within 5 minutes before the reserved time) Callback Completed Expired
   Start Time	Call start time.
   End Time	Call end time.
   Remarks	Remarks.
   Business Result Path	Business result of a call.
   Business Description	Description of a business result.
   Reserved call tуре	Reservation for manual outbound calls Reserve automatic outbound calls
   Creator	Creator.
   Created On	Time when a reserved outbound call is created.
   Operation	Operations that can be performed on the current call. The options are as follows: Call Modify Delete Adjustment Record Business Result Survey Result (This button is available when the outbound call task is associated with a survey.)

3. Set search criteria based on Table 2, and click Search to search for reserved outbound calls that meet the search criteria.

   Table 2 Search criteria for searching for reserved outbound calls

   Parameter	Description
   Customer Number	Customer number. Fuzzy search by suffix is supported.
   Task Name	Task name.
   Start time of a reserved call – End time of a reserved call	Start time and end time of a reserved call.
   Reset	Reset the search criteria and refresh the list.
   Search	Search for reserved outbound calls.

4. Click Modify, set Remarks, and click Save.
5. Click Delete to delete a reserved outbound call record. Only numbers that have not been used to make calls can be deleted.