Configuring Multimedia Channels

The AICC supports multiple access modes, including WeChat, web, X (Twitter), email, WhatsApp, Facebook, LINE, and 5G RCS. Customers can access AICC services anytime and anywhere.

After customer calls are connected, the calls are processed in a unified manner and intelligently routed to agents. Agents do not need to pay attention to the customer access mode.

Prerequisites

Agents are available in a multimedia skill queue.
You have configured a multimedia called route. For details, see Configuring Called Routes.

Configuring the WeChat Channel
A tenant administrator can configure the WeChat channel for customers to access.
Configuring the Web Channel
A tenant administrator can configure the web channel for customers to access.
Configuring the X (Twitter) Channel
A tenant administrator can configure the X (Twitter) channel for customers to access.
Configuring AICC Information
A tenant administrator can configure the Facebook channel for customers to access.
Configuring the 5G RCS Channel
A tenant administrator can configure the 5G RCS channel for customers to access.
Configuring the Email Channel
A tenant administrator can configure the email channel for customers to access.
Configuring the LINE Channel
A tenant administrator can configure the LINE channel for customers to access.
Configuring the WhatsApp Channel
A tenant administrator can configure the WhatsApp channel for customers to access.
Configuring the SMS Channel
A tenant administrator can configure the SMS channel for customers to access.
Configuring AICC Information
A tenant administrator can configure the Instagram channel for customers to access.
Configuring AICC Information
A tenant administrator can configure the Telegram channel for customers to access.
FAQ
This section describes the common problems that may occur during channel configuration.