Handling an Incident

Scenarios

Handle the incident ticket after accepting the incident.

Procedure

1. Log in to COC.
2. In the navigation pane on the left, choose Incident Management > Incident Center. On the displayed page, click the Pending tab and click the incident title to go to the incident details page.
   Figure 1 Incident details
   

3. If an incident ticket created based on the transfer rule is associated with a contingency plan, the contingency plan can be executed during incident ticket processing. Click Execute Response Plan.
   If the incident ticket that is generated through alarm transferring to incident, manual creation, and transferring rules does not associate with a response plan, you can create a contingency plan, script, or job.

   Figure 2 Executing the response plan
   

4. If the response plan is a job and script, verify the job and script information and click Submit.
   Figure 3 Page for executing a job or script
   

   If Contingency Plan is selected for Response Plan, and the response plan is an automatic plan, click Execute to execute the script or job and then click Submit. If the contingency plan is a text plan, perform the corresponding steps and click Submit.

   Figure 4 Executing a contingency plan
   

5. View the original alarms associated with the incident.
   Figure 5 Viewing the alarm associated with an incident
   

6. Click Handle Incident to specify the incident processing result.
7. Enter the incident processing information and click OK.
   Figure 6 Incident handling