Verifying Incident

Scenarios

After handling an incident, check if the issue is fixed or the desired outcome is met and record the verification result in Verify Incident Closure. If you select Unresolved, reject the incident. When the incident is rejected, the handler must locate and handle the issue again.

Verifying Incident

1. Log in to COC.
2. In the navigation pane, choose Fault Management > Incidents.
3. On the Pending tab page, select the target incident ticket and click its title.
4. Click Verify Incident Closure in the upper right corner.
5. Set parameters.

   Table 1 Parameters for Verify Incident Closure

   Parameter	Description
   Verification Conclusion	The options are Resolved and Unresolved. If you select Unresolved, the incident will be rejected and the incident process status changes to Pending.
   Description	Enter incident-related description.

6. Click OK.

   The incident is verified.