Creating an Improvement Ticket For An Incident

Scenarios

If an improvement item is found during the handling of an incident ticket, you can create an improvement ticket to follow up the handling.

Prerequisites

An improvement ticket can be created only after the incident is accepted.

Procedure

1. Log in to COC.
2. In the navigation pane on the left, choose Incident Management > Incident Center. On the displayed page, click the Pending tab and click the incident title to go to the incident details page.
3. On the right of the page, click and choose Create Improvement Order. On the displayed page, enter improvement information and click OK.
   Figure 1 Creating an improvement ticket
   
   Figure 2 Entering improvement ticket information
   

4. View the improvement ticket status and current owner on the improvement record page. You can also click the improvement task name to go to the improvement management page to handle the improvement ticket.
   Figure 3 Viewing improvement record