Starting a WarRoom

Scenarios

Start a WarRoom for critical incident to recovery the incident quickly.

Procedure

1. Log in to COC.
2. In the navigation pane on the left, choose Incident Management > Incident Center. On the displayed page, click the Pending tab and click the incident name to go to the incident details page.
   Figure 1 Incident ticket details
   

3. Click start WarRoom.
   Figure 2 Starting a WarRoom
   

4. Enter WarRoom information and click Submit.
   Figure 3 Entering WarRoom information
   
   

   If a group (Only enterprise WeChat groups and DingTalk groups are supported) needs to be added when a WarRoom is started, configure the following information:

   (1) Configure applications in mobile application management.

   (2) Configure the enterprise WeChat email address on the personnel management page.

   (3) If shift is selected, you need to create a schedule and add personnel to the schedule. Then the enterprise WeChat accounts will be added when the WarRoom starting rule is met.