Starting a War Room

Scenarios

When handling an incident, if you determine the fault is a major one or affects a group, start a war room to address the issue and work with application experts to fix it quickly.

Precautions

If a group (WeCom, Lark, or DingTalk group) needs to be added when a war room is started, configure the following information:

Configure applications by referring to Managing Mobile Apps.
Configure the WeCom email address by referring to Overview.
If Shift is selected, you need to create a shift schedule and add O&M engineers to it. Then the WeCom accounts will be added when the war room setup rule is met.

Starting a War Room

Log in to COC.
In the navigation pane, choose Fault Management > Incidents.
On the Pending tab page, select the target incident ticket and click its title.
Click Start WarRoom in the upper right corner.

Set parameters.

**Table 1** Parameters for starting a war room
Parameter	Description
WarRoom Name	The default value is the incident ticket name. You can customize one.
WarRoom Description	Description of the war room.
WarRoom Management	Select a user from the drop-down list as the war room administrator.
Region	(Optional) Select a region for the war room from the drop-down list box. You can select multiple regions.
Enterprise Project	Select an enterprise project from the drop-down list.
Application	Select an affected application from the drop-down list. You can select multiple applications.
Mode of creating a group	The options are Enterprise WeChat, DingTalk, and Lark. Configure the application notification method in Mobile App Management. After the notification method is selected, the war room will add the scheduling personnel and participants to the corresponding group.
Shift	Select a value from the drop-down list box based on the configured shift scenario and role. For details about how to configure a shift, see Shift Schedule Management.
Participant	Select a participant from the drop-down list. You can select multiple participants.