Starting a War Room

Scenarios

Start a war room for critical incident to recovery the incident quickly.

Procedure

1. Log in to COC.
2. In the navigation pane on the left, choose Incident Management > Incident Center. On the displayed page, click the Pending tab and click the incident title to go to the incident details page.
   Figure 1 Incident ticket details
   

3. Click Start WarRoom.
   Figure 2 Starting a war room
   

4. Enter war room information and click OK.
   Figure 3 Entering war room information
   
   

   If a group (Only enterprise WeChat groups and DingTalk groups are supported) needs to be added when a war room is started, configure the following information:

   (1) Configure applications in Mobile Application Management.

   (2) Configure the enterprise WeChat email address on O&M Engineer Management Overview.

   (3) If shift is selected, you need to create a schedule and add personnel to the schedule. Then the enterprise WeChat accounts will be added when the war room starting rule is met.