Upgrading/Downgrading an Issue Ticket

Scenarios

After an issue ticket is submitted, if the issue handler thinks that the current issue level is improper, the problem handler can upgrade or degrade the issue.

Procedure

1. Log in to COC.
2. In the navigation pane on the left, choose Fault Management > Issues. On the displayed page, click Pending.
3. Click the issue name to go to the issue details page. Click Upgrade and Downgrade in the upper right corner.
   Figure 1 Upgrading and downgrading an issue
   

4. Currently, the upgrade and downgrade do not need to be approved. After you complete the upgrade or degrade, the ticket level will be changed.