Compiling Q&A Knowledge

Procedure

1. Sign in to the AICC as a tenant administrator and choose Knowledge Base > Knowl Categ.
2. Click Add Knowledge.
3. Set Type to Q&A knowledge, and configure the basic information about the Q&A knowledge as prompted.
4. The configuration rules are similar to those of common knowledge. For details, see 3.
5. Click Save to save the basic knowledge information. The knowledge content configuration page is displayed.
   Figure 1 Q&A knowledge content
   

6. Configure Q&A knowledge and click Save and NextStep.
7. In the operation success dialog box, click Confirm. The extended knowledge information page is displayed.
   Figure 2 Extended knowledge attributes
   

8. Configure extended knowledge information.
   • On the Extended Information page, click Save to save the selected extended attributes, or click Close to cancel the selection. For selected extended attributes, click Delete to delete unnecessary ones, or click Up or Down to move the display position of an attribute.

9. Verify that all information is correct and click Submit.

The procedure for modifying a knowledge item is similar to the procedure for adding one. On the knowledge page, select a knowledge item and click Modify, and then repeat Steps 4–9. The knowledge type cannot be changed. Other basic information can be modified.