How Do I Set the Agent Work Time?

Procedure

1. Set the working time of an agent, including workdays and non-workdays.

   Default working time on workdays: 8:00–12:00

   Default woking time on non-workdays: 8:00–12:00

   • Hour: 00-24, default value: 8
   • Minute: 00-60, default value: 00

2. Click New to add a time segment.

   A maximum of four time segments can be added.

3. Sert Non-Working Time Notification.

   String length ≤ 80

4. Click Save And Proceed To The Next Step to complete the configuration.