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How Do I Set Session Transfer?
Updated on 2023-09-20 GMT+08:00
How Do I Set Session Transfer?
Procedure
- Click
to turn on the switch.
: When an agent transfers a session, multimedia skill queues of the current channel type and non-subtype multimedia skill queues are displayed on the transfer page.
: When an agent transfers a session, skill queues of the current channel type are displayed on the transfer page.
- Click Save And Proceed To The Next Step to complete the configuration.
Parent topic: FAQ
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