Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Configuring Channels/ FAQ/ How Do I Set a Chatbot?
Updated on 2023-09-20 GMT+08:00
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How Do I Set a Chatbot?

Context

After you configure a chatbot, the customer communicates with the chatbot after accessing a channel.

Procedure

  1. Click to enable the chatbot access function.
  2. Set a profile picture. You can click Change Avatar to change a profile picture. Seven system profile pictures are available.
  3. Set the chatbot name and gender.
  4. Select a chatbot. The chatbot is configured in the intelligent IVR. For details, see Configuring Intelligent IVR.

    When configuring the intelligent IVR, you need to configure the call transfer diagram element. The call transfer type cannot be 31, 32, or 33.

  5. Customize the default reply, timeout reply, and prompt for transferring calls to the manual service.
  6. Configure a silent agent skill queue. After the configuration, when the chatbot encounters a problem that cannot be resolved during the conversation with a customer, the chatbot can seek help from an agent in the skill queue.
  7. Click Save And Proceed To The Next Step to complete the configuration.
Parent topic: FAQ