Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Configuring Channels/ FAQ/ How Do I Set Agent Timeout Transfer?

Updated on 2023-09-20 GMT+08:00

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How Do I Set Agent Timeout Transfer?

Procedure

Click to enable Agent Timeout Transfer.
Set Timeout Interval for No Agent Reply (min) and Prompt for Reassigning Agent.
- Timeout Interval for No Agent Reply (min): The value is an integer ranging from 1 to 5 and must be less than or equal to that of Prompt Interval for No Reply (min). The default value is 3.
- Prompt for Reassigning Agent: The value can contain a maximum of 256 characters.
  
  You do not need to set Prompt for Reassigning Agent for the email channel.
Click Save And Proceed To The Next Step to complete the configuration.

Parent topic: FAQ

Previous topic: How Do I Set the Dialog End Method?

Next topic: How Do I Set Session Transfer?

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