Overview

Change management is used to manage change tasks on COC. This feature aims to build secure production capabilities throughout the lifecycle of O&M operations, reducing change risks. This module provides capabilities such as the change calendar, change center, change configurations, and change control.

Change calendar: displays the data of manually created change requests in a calendar view for you to check the change distribution by status.

Change center: manages change processes using change tickets, covering change request, review, and execution. It provides a unified management platform for change personnel and change management personnel.

Change configurations: enable configurations for changes in the change center and basic configuration change capabilities such as configuration review. You can customize a review process for change requests and specify reviewers based on service requirements.

Change control: When changing resources, you can only execute scripts, jobs, or query accounts and passwords if you use a service ticket to request privilege escalation. This ensures that the operator and operation object of a change ticket match the actual resources you want to change, limiting the permissions of the operator for enhanced security.