Managing Change Review Tickets

Scenarios

To create a change ticket, you need to configure the review process and reviewer from the change type and change level dimensions based on service requirements.

Creating a Review Configuration

1. Log in to COC.
2. In the navigation pane on the left, choose Change Ticket Management > Change Center.
3. Click Create Review Configurations in the upper right corner.
4. Set parameters for creating a review configuration.

   Table 1 Parameters for creating a review configuration task

   Parameter	Description
   Change Type	The options are Regular and Urgent. Only one change type can be configured each time.
   Level	The options are A, B, C, and D (A > B > C > D). You can select multiple change levels at the same time.
   Review Configurations	Select a value from the drop-down list box based on the configured shift scenario and role. For details about how to configure a shift, see Shift Schedule Management. A shift role becomes active only after a reviewer is assigned. Without a reviewer, the change request cannot be submitted. Review Rule: The options are One-member Approval and All-member Approval. You can add up to five levels of reviews.

5. Click OK.

   The review configuration task is created.

Modifying a Review Configuration

Only the creator and management account can modify review configurations.

1. Log in to COC.
2. In the navigation pane on the left, choose Change Ticket Management > Change Center.
3. Locate the action you want to review and click Modify in the Operation column.
4. Set parameters for modifying a review configuration.

   Table 2 Parameters for modifying review configurations

   Parameter	Description
   Change Type	The options are Regular and Urgent. Only one change type can be configured each time.
   Level	The options are A, B, C, and D (A > B > C > D). You can select multiple change levels at the same time.
   Review Configurations	Select a value from the drop-down list box based on the configured shift scenario and role. For details about how to configure a shift, see Shift Schedule Management. A shift role becomes active only after a reviewer is assigned. Without a reviewer, the change request cannot be submitted. Review Rule: The options are One-member Approval and All-member Approval. You can add up to five levels of reviews.

5. Click OK.

   The review configurations are modified.

Deleting a Review Configuration

Only the creator and management account of a review configuration can delete it.

1. Log in to COC.
2. In the navigation pane on the left, choose Change Ticket Management > Change Center.
3. Locate the action you want to review and click Delete in the Operation column.
4. Click OK.

   The review configuration is deleted.