Help Center> Cloud Operations Center> User Guide> Change Management> Change Center> Creating a Change Ticket
Updated on 2024-04-19 GMT+08:00
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Creating a Change Ticket

Scenarios

Create a change ticket in Cloud Operations Center.

Prerequisites

1. You have created an application by referring to Application Management page.

2. You have created an approver shift schedule by referring to Shift Schedule Management.

Precautions

Confirm the content of change ticket and apply for the change based on the actual change requirement.

Procedure

Step 1 Log in to COC.

Step 2 In the navigation pane on the left, choose Change Ticket Management > Change Center and click Create Change Ticket.

Figure 1 Creating a change ticket

Step 3 Enter the basic information about the change ticket.

Figure 2 Configuring the basic change information

1. Change Type

Regular changes are non-emergency changes that can be requested, evaluated, approved, sorted, planned, tested, implemented, and reviewed using normal procedures.

Emergency changes are unplanned changes that are proposed because the production environment is unavailable or the changes cannot be evaluated and approved in time through the normal process, or to meet urgent service requirements.

2. Class: A > B > C > D

3. Scenario: Customize configurations based on service requirements.

4. Application: Select an application first and then the specific application resources.

5. Region: The change scope is defined by the change area and change application.

6. Change Plan: Generated by region.

The operator and coordinator need to be configured by region.

The planned change time window needs to be configured by region. (Note: The allowed change time window is restricted by the change level and change type.)

7. Change Plan: Change solution

After the configuration, click Submit.

Parent topic: Change Center