Forwarding Incidents

Scenarios

If an incident belongs to another application or needs be handled by an O&M expert, you can forward the incident to the corresponding owner.

Forwarding Incidents

1. Log in to COC.
2. In the navigation pane, choose Fault Management > Incidents.
3. On the Pending tab page, select the target incident ticket and click its title.
4. Click Change Owner in the upper right corner.
5. Set parameters.
   Figure 1 Configuring the change owner
   

   Table 1 Parameters for changing the owner

   Parameter	Description
   Change Owner	Select Shift or Individual. Shift: Select a scenario and role from the drop-down lists based on the configured values. For details about how to configure a shift, see Shift Schedule Management. Individual: Select an owner. For details about how to configure an owner, see O&M Engineer Management.
   Description	Enter description for changing the owner.
   Positioning in the current phase	Provide information about positioning in the current phase.

6. Click OK.

   The incident owner is changed to the specified incident forwarding owner.