Forwarding Incidents

Scenarios

Forward the incident ticket to another person for processing.

Procedure

1. Log in to COC.
2. In the navigation pane on the left, choose Incident Management > Incident Center. On the displayed page, click the Pending tab and click the incident name to go to the incident details page.
   Figure 1 Incident details
   

3. Click forward owner.
   Figure 2 Transferring the owner
   

4. Enter the forwarding information and click Submit.
   Figure 3 Entering forwarding information