Configuring Multimedia Channels

After customer calls are connected, the calls are processed in a unified manner and intelligently routed to agents. Agents do not need to pay attention to the customer access mode.

Prerequisites

Agents are available in a multimedia skill queue.
You have configured a multimedia called route. For details, see Configuring Called Routes.

Parent topic: Tenant Administrator Guide

Previous topic: Configuring a Mobile Agent in the AICC

Next topic: Configuring the WeChat Channel

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