Compiling Common Knowledge

Procedure

1. Sign in to the AICC as a tenant administrator and choose Knowledge Base > Knowl Categ.
2. Click Add Knowledge.
   Figure 1 Basic knowledge information
   

3. Set Type to Common knowledge, and configure the basic information about the common knowledge as prompted.
   • browse group: Select the group to which users who can browse the knowledge belong.
   • Business Status: This parameter specifies the business status of the category knowledge, which is used to store data.
   • Update Search Index: This parameter specifies whether to synchronize the knowledge to the search engine VSearch after the knowledge is released.
   • (Optional) Attachment: In the Upload Attachment dialog box, click to select the attachment to be uploaded. Then, click Upload to upload the selected attachment. If you do not want to upload the attachment, click Close to cancel the attachment upload.
     

     The attachment must be in DOC, DOCX, PPT, PPTX, XLS, XLSX, PDF, PNG, JPG, or GIF format and cannot exceed 10 MB.

4. Check that the knowledge information is correct and click Save And NextStep.
5. In the dialog box that is displayed, click OK. The knowledge content configuration page is displayed.
6. Enter the knowledge content. You can configure the content format on the toolbar. For details, see Figure 2.
   Figure 2 Common knowledge content
   
   • : Insert or edit a multimedia file. Local video upload is not supported.
     • General: Set the multimedia URL and set the width and height. The multimedia URL is the URL of a media resource that can be downloaded.

       

     • Embed: Paste the multimedia embedded code.
     • Advanced: Set the alternative multimedia URL and media poster (image URL). The alternative multimedia URL is the URL of a media resource that can be downloaded. The media poster is the URL of an image that can be previewed.

       

   • : Insert special characters, including currency, text, reference, math, Latin extension, symbol, and arrow symbols.
   • : Preview the knowledge display effect when you edit the knowledge.
   • : Reference a released content template.
     

     • After a content template is used, the content that you edit will be overwritten. Exercise caution when performing this operation.
     • After a content template is used, the editing specifications related to the content template are displayed. The Editing Specifications dialog box can be moved and collapsed, but cannot be closed.

       

7. Confirm the information and click Save And NextStep.
8. In the dialog box that is displayed, click OK. The extended knowledge information page is displayed.
   Figure 3 Extended Information page
   

9. Configure extended knowledge information.
   • On the Extended Information page, click Save to save the selected extended attributes, or click Close to cancel the selection. For selected extended attributes, click Delete to delete unnecessary ones, or click Up or Down to move the display position of an attribute.

10. Verify that the information is correct and click Submit.