Help Center/ Cognitive Engagement Center/ User Guide/ Agent Guide(AICC)/ Intelligent Outbound Call Tasks/ Reserved Manual or Automatic Outbound Call/ Creating a Reserved Outbound Call
Updated on 2024-10-12 GMT+08:00
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Creating a Reserved Outbound Call

An agent can reserve an outbound call so that the agent can perform the outbound call task again at another time.

Prerequisites

  • The reserved call time must not be earlier than the current time.

Procedure

  1. Sign in to the AICC as an agent and choose Outbound Call > Reserved Call.
  2. Click New.

    Figure 1 Creating a reserved manual outbound call
    Figure 2 Creating a reserved automatic outbound call

  3. Set mandatory parameters and click Save.