Help Center/ Cognitive Engagement Center/ User Guide/ Agent Guide(AICC)/ Intelligent Outbound Call Tasks/ Agent Outbound Call Task/ Manually Making an Outbound Call
Updated on 2024-10-12 GMT+08:00
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Manually Making an Outbound Call

After an administrator creates a manual outbound call task, an agent can refer to this section to perform operations related to manual outbound calls in the outbound call task.

Prerequisites

The administrator has created a manual outbound call task for a specified agent and started the task.

Procedure

  1. Sign in to the AICC as an outbound call agent.
  2. Choose Outbound Call > Agent Call.

    Figure 1 Agent outbound call task

  3. Click a task to view its details.
  4. Click Extract. The outbound call data can be extracted only when the outbound call data is not extracted by other agents and the outbound call task is being executed.
  5. Click Number List to view the outbound number list as described in the following table.

    Table 1 Elements in the outbound number list

    Element/Component

    Description

    Called Number

    Outbound number, which is anonymized.

    Operation

    Currently, the Call button is available.

  6. Click Call to send a dial-up request to the customer number.

    An outbound call can be made only when the following conditions are met: The outbound call data is not complete and has been locked, the agent has signed in and is in idle state, and the outbound call task is being executed. If a call fails, it is initiated again until it succeeds or the maximum number of call attempts is reached.

  7. After the call ends, view the outbound call result. For details, see Viewing the Outbound Call Result.

Parent topic: Agent Outbound Call Task