Updated on 2023-09-20 GMT+08:00

How Do I Set the Dialog End Method?

Context

Customize the timeout period for no customer reply and session end message.

You do not need to set the session end message for the email channel.

Procedure

  1. Click to enable Dialog End Method.
  2. Set Prompt Interval for No Reply (min) and Conclusion.

    • Prompt Interval for No Reply (min): The value is an integer ranging from 2 to 5.

      For the email channel, the default value is 60.

      The period specified by Prompt Interval for No Reply (min) must be longer than that specified by Max. Waiting Time (s) of the multimedia skill queue.

    • Conclusion: The value can contain a maximum of 256 characters.

  3. Click Save And Proceed To The Next Step to complete the configuration.