Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Configuring Channels/ FAQ/ How Do I Enable the Last Agent Mode?

Updated on 2023-09-20 GMT+08:00

View PDF

How Do I Enable the Last Agent Mode?

Context

Toggle on Last Agent Mode. After this toggle is enabled, when a customer is connected to an agent through a channel, the call is preferentially allocated to the agent who has answered the last call.

Procedure

Click to turn on the switch.
Select a mode for filtering last agents and set the corresponding parameters.
- Time Range (hour): a positive integer ranging from 1 to 168
- Current day: 00:00 on the current day to the current time
Click Save And Proceed To The Next Step to complete the configuration.

Parent topic: FAQ

Previous topic: How Do I Set the Click-to-Dial Called Route?

Next topic: How Do I Set the Dialog End Method?

Feedback

Was this page helpful?

Helpful Not helpful

Provide feedback

Thank you very much for your feedback. We will continue working to improve the documentation.See the reply and handling status in My Cloud VOC.

The system is busy. Please try again later.

Which of the following issues have you encountered?

Content is inconsistent with the product UI

Unclear descriptions

Lack of examples or code

Incorrect steps

Can't find what I need

Lack of best practices

Feedback (optional)

0/500

Select at least one type of issue, and enter your comments or suggestions.

Enter a maximum of 500 characters.

Submit Cancel

For any further questions, feel free to contact us through the chatbot.