Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Configuring Channels/ FAQ/ How Do I Set the Click-to-Dial Called Route?
Updated on 2023-09-20 GMT+08:00
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How Do I Set the Click-to-Dial Called Route?

Prerequisites

The called route of the click-to-dial type has been configured.

Procedure

  1. Click CTD Called Route and select the configured called route.

    • Voice and video agent
    • IVR

  2. Select the configured called route.
  3. Click Save And Proceed To The Next Step to complete the configuration.
Parent topic: FAQ