Configuring Identity Authentication Processes

Prerequisites

• The Authentication permission has been enabled.
• An IVR flow voice has been configured.

Scenario

A third-party system needs to be connected when an agent needs to authenticate the customer identity during a call.

Procedure

1. Sign in to the AICC as a tenant administrator and choose Configuration Center > Expansion and Integration > Authenticate.
2. Click New. The Add Identity Authentication Process dialog box is displayed.
   Figure 1 Add Identity Authentication Process
   

   Table 1 Parameters for adding an identity authentication process

   Parameter	Description
   Authentication Mode Name	Authentication mode name. The value can contain a maximum of 128 characters.
   Authentication Mode Code	Authentication mode code. The value can contain a maximum of 128 characters.
   Authentication Process	IVR flow that has been published in the tenant.

3. Click Save.
4. Click to enable the identity authentication process.

Follow-up Procedure

You can perform the following operations when the configured identity authentication process is not enabled:

• Click Edit to modify the identity authentication process.
• Click Delete to delete the identity authentication process.