Help Center/ Partner Center/ User Guide/ Cloud Solution Providers/ Customers/ Customer Management/ Unfreezing a Customer
Updated on 2024-10-08 GMT+08:00
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Unfreezing a Customer

You can unfreeze accounts or both accounts and resources for your customers.

Unfreezing an Account

  1. Sign in to Huawei Cloud as a partner.
  2. In the drop-down list of your account name, click Partner Center to go to the Partner Center.
  3. In the top navigation bar, select Sales > Customers > Customer Management.
  4. Locate the target customer, click More > Unfreeze Account in the Operation column.
  5. Enter the reason and click OK. A message is displayed, indicating that the account is unfrozen successfully.

    If partners have enabled the verification code function, a verification code is required to verify the identity.

Unfreezing Both an Account and Resources

  1. Sign in to Huawei Cloud as a partner.
  2. In the drop-down list of your account name, click Partner Center to go to the Partner Center.
  3. In the top navigation bar, select Sales > Customers > Customer Management.
  4. Click Unfreeze Account and Resources in the Operation column for the target customer.
  5. Enter the reason and click OK. A message is displayed, indicating that the account and resources are unfrozen.

    If partners have enabled the verification code function, a verification code is required to verify the identity.

Parent topic: Customer Management