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On this page

Viewing a Predicted Outbound Call

Updated on 2024-10-12 GMT+08:00

After an administrator creates a predicted outbound call task, an agent can refer to this section to perform operations related to predicted outbound calls in the outbound call task.

Prerequisites

  • The administrator has created a predicted outbound call task for a specified agent and started the task.
  • The agent is in the idle state. The predicted outbound call task is configured with outbound call data and has been started.

Procedure

  1. Sign in to the AICC as an outbound call agent.
  2. Choose Outbound Call > Agent Call.

    Figure 1 Outbound call task page

  3. View the outbound call result. For details, see Viewing the Outbound Call Result.

    Table 1 GUI elements on the predicted outbound call result page

    Element/Component

    Type

    Description

    Value Range

    Triggered Event

    Remarks

    Customer ID

    Label

    Unique ID of a customer.

    -

    Read-only

    -

    Outbound Call Status

    Label

    Outbound call status.

    • To Be Executed
    • Executing
    • Completed

    Read-only

    -

    Start Time

    Label

    Call start time.

    -

    Read-only

    -

    End Time

    Label

    Call end time.

    -

    Read-only

    -

    Call Result

    Label

    Call result.

    • Failed
    • Successful
    • Reject

    Read-only

    -

    Cause

    Label

    Call failure cause.

    -

    Read-only

    -

    Business Result

    Label

    Result of the outbound call business selected by an agent.

    • Successful
    • Uncertain
    • Failed

    Read-only

    If this parameter is empty, no agent is set.

    Sub-status

    Label

    Sub-status of the outbound call business result.

    -

    Read-only

    -

    Business Description

    Label

    Description of the outbound call business entered by an agent.

    -

    Read-only

    Business description is provided only for manual, predicted, previewed, and preempted outbound calls.

    Operation

    Button

    Details of an outbound call result.

    Details

    Click

    -

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