Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Making Intelligent Outbound Calls/ Preparations for Creating Outbound Call Tasks/ Defining Outbound Call Data Attributes
Updated on 2024-10-12 GMT+08:00
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Defining Outbound Call Data Attributes

The purpose of defining outbound call attributes is to create customized attributes for outbound call data configuration. The attributes can be used for outbound call filtering and sorting.

Context

A tenant can set business information about a specific enterprise, for example, the customer name and arrears amount defined in an outbound call attribute.

Procedure

  1. Sign in to the AICC as a tenant administrator and choose Configuration Center > Call Config > Data Attr.

    Figure 1 Data Attr

  2. Click New and configure attribute parameters.

    Figure 2 Create Attribute
    Table 1 Parameters on the Create Attribute page

    Parameter

    Description

    Attribute Name

    Attribute name, which is customized. The value can contain a maximum of 20 characters.

    Attribute Code

    Attribute code, which is customized. The value can contain a maximum of 30 characters.

    Digits, letters, and hyphens (-) are allowed. When letters are used as attribute codes, outbound call attributes can be sorted in alphabetical order.

    Marketing Mode
    • Telemarketing
    • Multimedia marketing

    Attribute Type

    Attribute type. The options are as follows:

    • String
    • Digit
    • Encryption
    NOTE:

    For security purposes, set Attribute Type to Encryption if the attribute contains personal data, such as the customer ID card number.

    Push to Agent

    The options are as follows:

    • : The attribute is displayed on the outbound call workbench.

    Mandatory

    The options are as follows:

    Anonymized

    The options are as follows:

    NOTE:

    For security purposes, set Anonymized to Yes if the attribute contains personal data, such as the customer ID card number.

  3. Click OK. The attribute is successfully created and is in unpublished state.
  4. (Optional) If the new data attribute is incorrect, click Edit in the Operation column to modify it.

    (Optional) If the data attribute is no longer needed, click Delete in the Operation column to delete it.

  5. Click Publish in the Operation column corresponding to the new data attribute to publish it.

    Published data attributes cannot be modified or deleted. Exercise caution when publishing an attribute.