Defining Business Results

Context

For outbound calls, tenant A has the following business results:

1: success

2: failure

3: uncertain

Two business states are available in the case of failure:

1: The customer does not want to purchase the product.

2: The customer has purchased the product.

Two business states are also available in the case of an uncertain business result:

1: The call is not answered by the customer.

2: The call is interrupted.

Procedure

1. Sign in to the AICC as a tenant administrator and choose Configuration Center > Outbound Call Task > Business Result Define.
   Figure 1 Business Result Define page
   

2. Click . On the Create Business Result page, enter related information.
   Figure 2 Create Business Result page
   

3. Click Save.
4. Select the created business result and click Create Sub-Status.
   Figure 3 Page for adding a substatus
   

5. Configure the substatus content and click Save.
6. (Optional) Click Edit to modify the name and description of the substatus.