Preparations for Creating Outbound Call Tasks

Managing Special Dates
Special dates are specified in automatic outbound call tasks. For example, if a call center expects the agents to make outbound calls on workdays at a time different from that on weekends and public holidays, set weekends and public holidays to special dates which can be selected when you create automatic outbound call tasks.
Managing Blocklisted Outbound Numbers
You can blocklist the numbers of unfriendly customers or known numbers that cannot be called. These blocklisted numbers will not be called during the execution of outbound call tasks.
Defining Business Results
The business result refers to the processing result of the outbound call service. Tenant administrators define common business result types. Agents mark the business result based on the business execution result during the outbound call process.
Defining Outbound Call Data Attributes
The purpose of defining outbound call attributes is to create customized attributes for outbound call data configuration. The attributes can be used for outbound call filtering and sorting.
Defining Outbound Call Results
Outbound call results can be defined to identify the causes of failed outbound call tasks.
Creating Outbound Call Templates
The use of outbound call templates facilitates creation of outbound call tasks. Many outbound call tasks use similar settings, except time and names. Therefore, using an existing outbound call template considerably shortens the time spent in creating outbound call tasks.
Managing the Special List
Invalid numbers can be automatically filtered. The invalid numbers or system prompt tones identified by outbound call tasks can be added to the special list. The tenant administrator determines whether to transfer these numbers to the blocklist or ignore them.
Configuring an Outbound Call File Server
A tenant administrator can configure a server for storing outbound call files.
Importing Mapping Rules
A tenant administration can specify the mapping between outbound call data import files and data import rules.
Managing Task Groups