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Handling Multimedia Chat Businesses
Updated on 2024-10-12 GMT+08:00
Handling Multimedia Chat Businesses
This section describes how to handle multimedia businesses as an agent.
- Answering Calls
An agent can use the online chat workbench to handle customer businesses through multimedia channels. - Sending an Electronic Document Link
- Initiating a Voice or Video Call
- Transferring Sessions
- Initiating Sessions
An agent can search for a user not contacted in historical sessions, and set up a connection through the email, WhatsApp, 5G RCS, or SMS channel. - Releasing Calls
An agent can release a call after the call ends. - Querying Historical Contacts
An agent can view the latest three contact records. - Withdrawing Agent Messages
An agent can withdraw messages. - Applying for a Multimedia Silent Agent
A chatbot can apply for a multimedia agent for assistance during the conversation with a user.
Parent topic: Agent Guide(AICC)
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