The OIAP provides IVR interfaces for the IVR to invoke. Therefore, during flow orchestration, fields in IVR requests can be directly used as variables.
The following describes the method.
| Parameter | Description |
| IVRREQUEST.cti_callid | Call ID of the CTI which a call is connected to and transferred by Huawei IVR. In other scenarios, this parameter is left empty. The value can contain a maximum of 32 characters. Currently, this parameter is reserved. |
| IVRREQUEST.input | Dialog interaction result. - Voice recognition result or text input. The voice recognition result is the text converted from the voice. The text input result is the text content.
- Voice key result, which is the key value, for example, 1 and 201801.
- playover: voice playback completed
- timeout: timeout
- nomatch: recognition failure or key pressing failure
- sys_err: system exception
- hangup: hangup
- recordend: recording ended
If the result is hangup, the hangup response of the ODFS can be triggered. The value can contain a maximum of 1024 characters. |
| IVRREQUEST.IACmd | Field dedicated for intelligent match and intelligent case filling. - This parameter must be set to match when intelligent match is used.
- This parameter can be set to any of the following values when intelligent case filling is used:
match: A case filling request is submitted. rematch: Re-identify an event when the classification of the identified event is incorrect. confirm: When an agent selects a field, the system notifies the ODFS that the field has been confirmed. |
| IVRREQUEST.TextSource | Source of the request text. - This parameter specifies whether the input text is from an agent or a subscriber when IACmd is set to match (same for intelligent match and intelligent case filling). This parameter can be set to operator or user.
operator: agent user: customer - The name of the field selected by the agent is transferred when IACmd is set to confirm, for example, object level 2.
- This parameter is optional when IACmd is set to rematch.
|
| IVRREQUEST.transin_data | Associated data parameters agreed by the access party and the OIAP, for example, data packet parameters transferred by the IVR. |
| IVRREQUEST.begin_play | Voice playback start time. |
| IVRREQUEST.end_play | Voice playback end time. |
| IVRREQUEST.call_id | Unique call ID, which is the same as the value of userid and is used by the flow. The value can contain a maximum of 64 characters. |
| IVRREQUEST.inter_idx | Number of consecutive interactions with a subscriber, which is recorded on the ODFS side. |
| IVRREQUEST.feedback | Satisfaction. The options are 1 (satisfactory) and 0 (unsatisfactory). Integer. |
| IVRREQUEST.feedbackContent | Dissatisfaction reason. If the feedback is satisfactory, leave this parameter empty. |
| IVRREQUEST.channelType | Type of the channel through which a customer accesses the system. The options are WEB (web), INSTAGRAM (Instagram), TELEGRAM (Telegram), WECHAT (WeChat), FACEBOOK (Facebook), TWITTER (X (Twitter)), EMAIL (email), LINE, WHATSAPP (WhatsApp), and SMS. |
| IVRREQUEST.emailTitle | Subject of the email received during email channel access. |
| IVRREQUEST.ieValue | The IE information transmitted in the flow can be obtained. Currently, only the User To User option is available. |
| IVRREQUEST.routeAgentNo | Agent ID specified for routing during outbound call marketing. |
