Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Social Media Operations/ Handling Multimedia Messages
Updated on 2024-10-12 GMT+08:00
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Handling Multimedia Messages

When a publish channel managed by an operator is mentioned (@) by others, operations personnel can receive notifications and make responses.

Prerequisites

  1. A poster has mentioned the public home page, and the publish channel has been assigned to operations personnel.
  2. The operations personnel must be employees of the current tenant and have the Social Media Operations and Offline Message Processing menu permissions.

Context

  • Currently, only Facebook messages can be handled.
  • A message is considered handled when it is opened. On the page, an operator can only click the link of a post to go to the post. After the list is refreshed, the handled message is no longer displayed.

Procedure

  1. Sign in to the AICC as a tenant administrator, choose , and click the Multimedia message processing tab.

    Posts that mention the operations personnel are displayed in the list. All posters are displayed as Anonymous User.

  2. In the list, click a post to view the post content.

    • Click Visit the original text to go to the social media platform and read the original text.
    • The function is not supported currently.
    • Click to end the message.

Parent topic: Social Media Operations