Help Center/ Partner Center/ User Guide/ Distribution Partner Program/ Resellers/ Customers/ Customer Management/ Setting One-Time Budgets for Customers
Updated on 2024-08-13 GMT+08:00
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Setting One-Time Budgets for Customers

After a distributor authorizes their resellers to manage budgets for customers, the resellers can create one-time budgets for customers associated in the reseller model. One-time budgets are based on customers' monthly gross expenditures at list price and will not be automatically restored in the next month.

Procedure

  1. Use your account to log in to Huawei Cloud.
  2. In the drop-down list of your account name, click Partner Center.
  3. In the top navigation, select Sales > Customers > Customer Management.
  4. On the customer list, select the target customer, and click Set Budget in the Operation column.

    • Automatic account freezing

    • Manual account freezing

    • You can select multiple customers and click Set Budget above the customer list to batch set budgets. The new budget setting will replace the earlier setting.
    • When setting one-time budgets for your customers, you can decide whether to manually or automatically freeze their accounts when they use up their budgets. Automatic indicates that the system automatically freezes an account upon budget exhaustion. For details about how to manually freeze an account, see Freezing Customer Accounts and Resources.
    • If a customer account is frozen, the customer cannot purchase resources. If you want to unfreeze the account, select Unfreeze Now and click OK.
    • To view the one-time budget adjustment record, click Adjustment Records on the displayed Set Budget page.

  5. Enter a one-time budget value and click OK.

    • When a customer is associated with a partner in reseller model, the customer account is frozen by default and they cannot purchase, renew the subscription to, change, or properly use the resources. The partner can select Unfreeze Account when setting the one-time budget for the customer to unfreeze the account.
    • The one-time budget set by a reseller for its customers cannot exceed the budget quota configured by the distributor. You can view the one-time budget granted by your distributor in Partner Center > Partner Information > Basic Information > Budget Quota.

    A message is displayed indicating one-time budget setting success.

    If partners have enabled the verification code function, a verification code is required.

  6. Click OK.
Parent topic: Customer Management