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- Product Bulletin
- Function Overview
- Service Overview
- Getting Started
-
User Guide (End Users)
- Getting to Know Workspace
- Introduction to Terminals
- Logging In to a Desktop Using an SC
- Logging In to a Desktop Using a TC
- Logging In to a Desktop Using a Mobile Terminal (Android)
- Desktop Assistant
- Changing the Login Password
- Forbidden Operations
- Configuring Dual-Screen Display
- Common Function Configuration
- Change History
-
User Guide (Administrators)
- Overview
-
Desktops
- Managing Desktops
- Collaborative Desktops
- Assigning Desktops
- Unbinding a User
- Viewing Desktops That Fail to Be Created
- Modifying Specifications
- Recomposing a System Disk
- Adding a Disk
- Expanding the Disk Capacity
- Deleting a Disk
- Managing Tags
- Converting a Desktop to an Image
- Configuring a Desktop Network
- Changing the Desktop Billing Mode
- Renewing a Yearly/Monthly-Billed Desktop
- Unsubscribing from a Desktop
-
Desktop Pools
- Managing Desktop Pools
- Viewing Desktops That Fail to Be Created in the Desktop Pool
- Modifying Specifications
- Adding a Desktop to a Desktop Pool
- Recomposing a System Disk
- Adding Disks
- Expanding the Disk Capacity
- Deleting Disks
- Creating an Image
- Adding Users or User Groups
- Removing Users or User Groups
- Renewing a Yearly/Monthly-Billed Desktop Pool
- Unsubscribing from a Desktop Pool
- Users
- User Groups
- Policy Management
- OU Management
-
Tenant Configuration
-
Basic Configuration
- Configuring an AD Domain
- Configuring AD Domain Certificate Authentication
- Changing the Domain Administrator Password
- Modifying Domain Configurations
- Changing the Internet Access Mode
- Changing the Service Subnet
- Canceling a Service
- Reactivating a Service
- Configuring Whether to Block Notification Emails for Desktop Unsubscription or Deletion
- Multiple VPCs for Workspace
- VPC Sharing for Workspace
- Enabling NAT Mapping for Direct Connect
- Configuring User Log Collection
- Upgrading Client and VM Components and Rotating Authentication Credentials
- Other
- Authentication Configuration
- Other
-
Basic Configuration
- Internet Access Management
- Monitoring and Analysis
- Tasks
- O&M
- Application Center
- Private Images
- Permission Management
- Data Backup and Restoration
- Common Function Configuration
- Monitoring
- Subscribing to an Event
- Change History
- Best Practices
-
FAQs
-
FAQs for Administrators
- What Are the Features and Advantages of Workspace?
- How Is Workspace Charged?
- How Do I Check My Quotas?
- How Do I Increase My Quotas?
- How Do I Add a Disk?
- How Do I Connect the Desktop to a Local Printer?
- How Do I Connect the Desktop to a Network Printer?
- How Do I Do If the Desktop Fails to Connect to the AD?
- Can I Change the User Authentication Mode of the Desktop?
- How do I Enable LDAPS on the AD Server?
- How do I Export the Root Certificate of an LDAPS-enabled AD server?
- What If I Fail to Purchase a Desktop?
- How Do I Do If the Functions of Purchasing a Desktop, Creating a User, Creating a Policy, and Enabling the Internet are Unavailable?
- Can I Use Private Images to Purchase Desktops?
- How Many Private Images Can Be Created on Workspace at Most?
- What Are the Network Requirements for Logging In to Desktops?
- How Do I Do If My Desktop Cannot Access the Internet?
- How Do I Configure Workspace to Access the Internet?
- How Do I Configure Workspace to Access the Enterprise Intranet?
- How Do I Enable the Internet on Other Cloud Service Pages?
- How Do I Copy Files Between a Desktop and a Local Storage Device?
- What If I Lost the Administrator Password?
- How Does an Administrator Unlock an End User Account?
- How Do I Do If an End User Fails to Log In to a Desktop?
- How Do I Back Up and Restore a Desktop?
- How Do I Do If a Message Is Displayed Indicating Duplicate Policy Names During Policy Import?
- How Do I Do If a User Cannot Be Bound to a Client Using the Dynamic Verification Code of the Previously Bound MFA Device?
- How Do I Do If the Message "Insufficient permissions for the IAM account. Security Administrator permissions required." Is Displayed When I Enable an Agency?
- How Do I Do If a User Does Not Receive an Email for Creating a Desktop or Assigning a User?
- How Do I Add Resources to or Remove Resources from an Enterprise Project After Purchasing Workspace?
- Why Can't I Start a Pay-per-Use Cloud Desktop?
- How Do I Enable IPv6 on Workspace?
- How Do I Enable RDP on Workspace?
- How Do I Configure Security Group Rules When Using a Custom Security Group?
-
FAQs for End Users
-
Desktop Usage Issues
- How Do I Do If the Desktop Freezes?
- How Do I Do If the Disk Space Is Insufficient?
- How Do I Enter the CLI Mode?
- How Do I Do If My Desktop Cannot Connect to the Internet?
- Do Cloud Desktops Support Personalized Settings?
- How Do I Take a Screenshot?
- How Do I Do If the Printer Cannot Be Used?
- What If I Can't Use Network Printers on Workspace?
- How Do I Download the Software?
- How Do I Do If Data Disks of a Windows Desktop Cannot Be Found After Recomposing the System Disk?
- What Do I Do If I Cannot Copy Files Between a Desktop and a Local Storage Device?
- How Do I Do If the Desktop Screen Cannot Be Adapted?
- How Do I Do If I Cannot Receive an Email for Creating a Desktop or Assigning a User?
- How Do I Manually Configure Time Synchronization on a Windows Desktop?
-
Login Issues
- How Do I Do If I Forget the Password?
- What If the Account Is Locked?
- What Devices Can Be Used to Log In to a Desktop?
- What If I Fail to Log in to a Desktop?
- How Do I Do If I Cannot Pass Multi-Factor Authentication?
- How Do I Do If the System Displays a Message Indicating that the Login Fails Due to Policy Restrictions?
- Terminal Binding Problems
-
OS Issues
- Can I Update the Desktop OS?
- What OSs Can Run on Workspace?
- Which Software Cannot Be Uninstalled?
- Which Files Cannot Be Deleted?
- Which Software Cannot Be Upgraded?
- Which Ports Cannot Be Deleted?
- Which Commands Cannot Be Executed?
- How Do I Query the System Information?
- Is There Any Help Document for OSs?
-
Desktop Usage Issues
- Change History
-
FAQs for Administrators
- SDK Reference
-
API Reference
- Before You Start
- Overview
- Calling APIs
-
Workspace APIs
- Huawei Cloud Workspace
-
Desktop
- Creates a desktop.
- Queries desktops.
- Deletes one desktop.
- Queries details about one desktop.
- Deletes desktops in batches.
- Deregistering Desktops in Batches
- Queries the desktop details list.
- Performs operations on the desktop.
- Modifies specifications.
- Rebuild a Desktop
- Query the Desktop Network
- Switching a Desktop Network
- Desktop Statistics
- User
- User Group
- Disk
- Connection information
- Access policy
- Product Packages
- Authentication configuration
- Quota
- Image
- AZ
- Desktop Tag
- Task.
- Network
-
Binds a terminal to a desktop.
- Queries the configuration of the switch for binding a terminal to a desktop.
- Configures the switch for binding a terminal to a desktop.
- Queries terminal-desktop binding configurations.
- Adds a terminal-desktop binding configuration.
- Modifies a terminal-desktop binding configuration.
- Deletes a terminal-desktop binding configuration.
- Appendix
- Change History
-
User Guide (Application Streaming)
- Overview
-
Administrator Operation Guide
- Operation Procedure
- Logging In to the Workspace Application Streaming Console
- Enabling the Service
- Creating a User
- Applications and Images
- Server Groups
- Application Groups
- User Management
- Policy Groups
- Monitoring Analysis
- OU Management
- Application Internet Access Management
- Upgrading Protocol Components
- Scheduled Tasks
- Storage
- Tenant Configuration
- Private Images
- Configuring Personalized Data
- Subscribing to an Event
- Permissions Management
- Configuring Common Functions
-
FAQs
- What Is the Relationship Between Workspace Application Streaming and Workspace?
- What Types of Applications Can Be Published?
- What Can I Do If an Application Fails to Be Published?
- How Do I Deploy a Windows AD Server?
- How Do I Deploy an RD Licensing Server?
- How Do I Configure RDS Licensing and Security Policies?
- How Do I Create a User OU on the AD Server?
- How Do I Create a User Group on the AD Server?
- How Do I Create a User on the AD Server?
- How Do I Configure Network Connection Between Workspace Application Streaming and the Windows AD?
- How Do I Log in to an APS?
- How Do I Purchase the NAT and EIP Services to Enable Cloud Applications to Be Accessed Through the Internet?
- How Do I Check My Quotas?
- How Do I Increase My Quotas?
- How Do I Do If the Application Operation Page Has Black Borders and Cannot Be Moved?
- How Do I Do If an End User Fails to Log In to a Cloud Application?
- How Do I Reset a User Password?
- How Do I Do If I Fail to Add a Computer Back to the Domain?
- How Do I Add an ECS to the Domain of an APS?
- How Do I Use the GPO Group Policy to Make a Domain User Become a Local Administrator of a PC?
- How Do I Install Sandbox Software?
- How Do I Do If There Is No Sound or the Screen Is Frozen While There Is Sound When Using Google Chrome or Bilibili Player for Video Playback?
- How Do I Do If the Window Cannot Be Dragged When the Sandbox Application Is Started?
- RD License Server Fails to Be Added to the AD domain
- Error Code 6030/6047 Reported When Accessing a Shared Desktop Application
- File Resources on the APS Cannot Be Automatically Refreshed During Workspace Application Streaming Operations
- How Do I Update or Add an Application?
- How Do I Authorize an IAM User to Use Workspace Application Streaming?
- How Do I Calculate the Number of Concurrent Sessions of a Cloud Application?
- What If I Can't Open a Cloud Application?
-
Terminal User Operation Guide
- Process
- Using an Application on a Soft Client
- Using an Application on a Thin Client
-
FAQs
- How Do I Do If the Cloud Application Cannot Be Used?
- How Do I Do If I Cannot View Cloud Applications on Desktops?
- How Do I Do If I Forget the Password?
- How Do I Do If the Account is Locked?
- How Do I Do If I Fail to Log In to the Client?
- How Do I Enable a Local Storage Device to Copy Files to an APS?
- How Do I Recover Important Files and Documents from the Sandbox to the Local Computer?
- How Do I Delete a Sandbox?
- How Do I Remove the Yellow Border of an Application After the Sandbox Application Is Started?
- Change History
- General Reference
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Allowing Workspace Application Streaming to Access the Internet
Scenarios
After the administrator publishes an application, the cloud application is in the VPC subnet by default and cannot access the Internet. The administrator needs to configure a shared EIP for the NAT gateway so that users can access the Internet after connecting to applications with the Internet access function. If a cloud application has multiple service subnets, the Internet function must be enabled for each service subnet.
Workspace Application Streaming and Workspace share the same network. If a desktop exists in the same subnet of the same project and the administrator has enabled enhanced Internet access for the desktop in the subnet, end users can directly access the Internet using applications. If only cloud applications exist in the subnet of the current project, the administrator needs to enable the Internet by referring to How Do I Purchase the NAT and EIP Services to Enable Cloud Applications to Be Accessed Through the Internet?.
Prerequisites
- You have obtained the region, project, VPC, and subnet information of the cloud application that needs to access the Internet.
- You have the permission to perform operations on the NAT and EIP services.
NOTE:
- By default, a Huawei Cloud account has the operation permissions on all Huawei Cloud services. If you use such an account, you do not need to confirm it.
- To use NAT and EIP, the IAM account created under the Huawei Cloud account must be added to the admin user group or a user group with NAT and EIP operation permissions. Go to the IAM page to check whether the user belongs to the admin user group. If not, grant the IAM account the permission to use NAT and EIP.
Procedure
- Log in to the Workspace Application Streaming console as an administrator.
- Check whether the Internet access address is enabled.
NOTE:
After the service is enabled, the Internet access address is enabled by default.
- In the navigation pane on the left, choose Tenant Configuration.
- Check the status of Internet Access Address.
- If the IP address is displayed, the Internet access address is enabled. Go to 3.
- If Disabled is displayed, the Internet access address is disabled. Click Enable and go to 3.
NOTE:
After the Internet access address is disabled, you can enable the Internet access address again. After the function is enabled again, the IP address changes. You need to notify the user to use the new IP address for access.
- Enable the Internet by referring to Enabling Internet Access.
- Configure the DNS forwarding function (optional).
If Workspace Application Streaming is interconnected with the Windows AD server, you need to configure DNS domain name resolution on the Windows AD server. For details, see 4.a to 4.j. If not, go to the next step.
- Log in to the DNS server as the administrator.
- On the taskbar in the lower left corner, click
.
- Click
on the right of the Start menu.
- The Server Manager window is displayed.
- In the left navigation pane, click DNS.
- In the SERVERS area, right-click a Server name and choose DNS Manager from the shortcut menu.
- The DNS Manager dialog box is displayed.
- Expand DNS. Right-click the computer name, and choose Properties from the shortcut menu.
- On the Advanced tab page, deselect Disable recursion (also disable forwarders) and click Apply.
- On the Forwarder tab page, click Edit, enter the default DNS server IP address of the cloud application region in the text box, and click OK.
NOTE:
The default DNS server IP address of the Workspace Application Streaming region can be obtained from Huawei Cloud Private DNS Server Addresses.
- Notify end users to use the Internet access address to access Workspace Application Streaming.
Follow-up Operations
If users do not need to access the Internet, users can disable the Internet to save resources. The process is: Disable the SNAT bound to the EIP, disable the NAT, and release the EIP.
After SNAT is disabled, Workspace Application Streaming cannot access the Internet. Determine whether to disable the NAT and EIP as required.
- Log in to the console.
- On the Application Internet Access Management page, click Disable Internet.
The page for disabling the Internet is displayed, as shown in Figure 1.
Record the NAT gateway name and the EIP bound to the SNAT rule. After the SNAT rule is disabled, the EIP is unbound from the SNAT rule. You need to disable the corresponding EIP and NAT gateway on the EIP list and NAT gateway list.
- Click Go to Cancel.
The SNAT rule list is displayed.
Disabling an SNAT rule
- Locate the SNAT rule bound to the EIP used by the cloud application and click Delete in the Operation column.
You can determine which SNAT needs to be disabled based on the EIP recorded in 2.
- In the displayed dialog box, click Yes.
(Optional) Disabling a NAT
Multiple SNAT and DNAT rules can be created for a NAT, and the NAT can be disabled only after all related SNAT and DNAT rules are disabled. Determine whether to disable the NAT as required. If you decide to disable the NAT, disable it when it is used only by the cloud application of the current subnet.
- Click
in the upper left corner to return to the public NAT gateway list.
- Locate the public NAT gateway to be disabled and choose Operation > Delete.
NOTE:
All SNAT and DNAT rules created for the public NAT gateway must be disabled.
- In the displayed dialog box, enter DELETE and click OK.
Disabling an EIP
- In the navigation pane on the left, choose Elastic IP and Bandwidth > EIPs.
The EIP list is displayed.
- Select the EIP recorded in 2.
- In the upper part of the list, choose More > Release.
- In the displayed dialog box, click Yes.
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