Incidents

After an incident is created, it is in the unaccepted state. You can forward, reject, or accept the incident.

After an incident ticket is rejected, it becomes the rejected state. The creator can close the incident or update the incident information and submit it again.

After being accepted, an incident ticket is in the accepted state. You can perform operations such as incident handling, upgrade and downgrade, add remarks, and war room startup.

After an incident ticket is processed, it becomes the resolved and to be verified state. You can perform the verification operation. If the verification is successful, the incident ticket becomes the completed state. If the verification fails, the incident ticket becomes the accepted state again.

Figure 1 Incident flowchart