Viewing a Predicted Outbound Call

Prerequisites

• The administrator has created a predicted outbound call task for a specified agent and started the task.
• The agent is in the idle state. The predicted outbound call task is configured with outbound call data and has been started.

Procedure

1. Sign in to the AICC as an outbound call agent.
2. Choose Outbound Call > Agent Call.
   Figure 1 Outbound call task page
   

3. View the outbound call result. For details, see Viewing Outbound Call Results.

   Table 1 GUI elements on the predicted outbound call result page

   Element/Component	Type	Description	Value Range	Triggered Event	Remarks
   Customer ID	Label	Unique ID of a customer.	-	Read-only	-
   Outbound Call Status	Label	Outbound call status.	To Be Executed Executing Completed	Read-only	-
   Start Time	Label	Call start time.	-	Read-only	-
   End Time	Label	Call end time.	-	Read-only	-
   Call Result	Label	Call result.	Failed Successful Reject	Read-only	-
   Cause	Label	Call failure cause.	-	Read-only	-
   Business Result	Label	Result of the outbound call business selected by an agent.	Successful Uncertain Failed	Read-only	If this parameter is empty, no agent is set.
   Sub-status	Label	Sub-status of the outbound call business result.	-	Read-only	-
   Business Description	Label	Description of the outbound call business entered by an agent.	-	Read-only	Business description is provided only for manual, predicted, previewed, and preempted outbound calls.
   Operation	Button	Details of an outbound call result.	Details	Click	-