Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Making Intelligent Outbound Calls/ Preparations for Creating Outbound Call Tasks/ Managing Blocklisted Outbound Numbers
Updated on 2024-10-12 GMT+08:00
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Managing Blocklisted Outbound Numbers

You can blocklist the numbers of unfriendly customers or known numbers that cannot be called. These blocklisted numbers will not be called during the execution of outbound call tasks.

Procedure

  1. Sign in to the AICC as a tenant administrator and choose Configuration Center > Call Config > Blocklist.

    By default, the outbound number blocklist displays the blocklisted numbers of the tenant space.

    Figure 1 Blocklist

  2. Configure the outbound number blocklist data.

    • Adding numbers one by one
      1. Click New. The Add Number to Blocklist dialog box is displayed.
        Figure 2 Add Number to Blocklist
        Table 1 GUI elements on the Add Number to Blocklist page

        Element/Component

        Description

        Called Number

        Blocklisted number.

        Restriction Period

        Used together with Maximum Number of Calls to specify the maximum number of outbound calls that can be made to a blocklisted number in the period specified by this parameter.

        The options are Every day and Every hour.

        Maximum Number of Calls

        Maximum number of outbound calls that can be made every day or hour within the validity time.

        The value ranges from 1 to 100.

        Validity Time (Hour)

        Validity period of a blocklisted number, in hours. The value ranges from 1 to 120. For example, if you enter 1, the blocklisted number becomes invalid 1 hour after it is created.

        Remarks

        Remarks of a blocklisted number.
      2. Enter information as prompted and click OK.
    • Importing numbers in batches
      1. Click .
        Figure 3 Setting Import Method to Using file
        Figure 4 Setting Import Method to Using server
      2. Set the file upload parameters.
        Table 2 File upload parameters

        Parameter

        Description

        Import Method

        The options are as follows:

        • Using file: A maximum of 50,000 data records can be imported at a time.
        • Using server: A maximum of 500,000 data records can be imported at a time.

        Server

        Set this parameter to the IP address of the server where the blocklist file is located. This parameter is available when Import Method is set to Using server.

        File Address

        Set this parameter to the relative path of the default path on the file server where the blocklist file is located. This parameter is available when Import Method is set to Using server.

        File Name

        Enter the import file name including the file name extension. This parameter is available when Import Method is set to Using server.

        Parsing Mode

        The option is as follows:

        • By template: Click to download the import file template.

        Select File

        Upload a local file. This parameter is available when Import Method is set to Using file.
      3. Click OK to import the outbound number blocklist data.
      4. On the Blocklist page, click the import result icon to view the imported data.

  3. On the Blocklist page, enter a blocklisted number in the called number text box and press Enter to search for information about the blocklisted number.