Managing Special Dates

Special dates are specified in automatic outbound call tasks. For example, if a call center expects the agents to make outbound calls on workdays at a time different from that on weekends and public holidays, set weekends and public holidays to special dates which can be selected when you create automatic outbound call tasks.

Context

You can set special dates in any of the following ways:

Specify one or more days in a week, usually weekends or workdays.
Specify a date or time period. Generally, usually holidays or workdays temporarily adjusted.
Specify one or more days in a year, usually public holidays.

Business Scenario

In a call center, Saturday and Sunday are special days, and no agent needs to be on duty.

Procedure

Sign in to the AICC as a tenant administrator and choose Configuration Center > Call Config > Holidays.

Figure 1 Holidays page
Click New to create a special date.

Figure 2 Create Special Date page

Set Task Type to By Week, and select Saturday and Sunday. The following table describes the parameters on the page.

**Table 1** Parameters on the Create Special Date page (By Week)
Parameter	Description
Special Date Name	Enter a special date name.
Task Type	Set this parameter to By Week.
Select Date	Select dates as required, for example, select Saturday and Sunday.

**Table 2** Parameters on the Create Special Date page (By Date)
Parameter	Description
Special Date Name	Enter a special date name.
Task Type	Set this parameter to By Date.
Select Date	Set Start Date and End Date. The end date must be later than or equal to the start date.

**Table 3** Parameters on the Create Special Date page (Repeat By Year)
Parameter	Description
Special Date Name	Enter a special date name.
Task Type	Set this parameter to Repeat By Year.
Select Date	Set Start Date and End Date. The end date must be later than or equal to the start date.