Freezing Both an Account and Resources

Distributors can freeze accounts and resources of customers associated in the reseller model and accounts and resources of resellers' customers associated in the reseller model. After a customer's account and resources are frozen, the customer cannot purchase cloud services, renew subscriptions, or change resources, and all their cloud services cannot be used. Unfreeze the resources within 15 days (subject to the time range regulated on the official website) of when they are frozen. Otherwise, the stored data will be deleted and the cloud service resources will be released. Exercise caution when using this function.

If the distributor has granted the reseller the permission to freeze and unfreeze accounts and set budgets for its customers, the distributor does not directly manage the account freezing and budget setting of the reseller's customers. For details, see Setting Account Freezing and Budget Setting Permissions for Resellers.
If your reseller account is frozen, you cannot unfreeze customer accounts.
In KooGallery, you can freeze only images and pay-per-use products. Other products (such as SaaS and yearly/monthly licenses) are not supported now. If you have any requirements on resource control, submit a service ticket.

Freezing Both an Account and Resources

Access the Customer Management page.

a) Log in to Huawei Cloud as a distributor.

b) Click Partner Center in the drop-down list of your account name in the upper right corner.

c) In the top navigation bar, select Sales > Customers > Customer Management.
Click the Customers or Resellers' Customers tab as required.
Locate the target customer and click Freeze Account and Resources in the Operation column.

You can search for customers by whether the account is automatically frozen, association type, association time, customer name, customer account, customer ID, account manager name, month-to-date expenditure, resource expiration date, mobile number, budget usage, or customer tag.
Enter the reason.
Click OK.

A message is displayed indicating that the account and resources are frozen.
- Account and resource freezing is a critical operation. You are advised to enable the verification code function to enhance account security. For details about how to enable verification code function, see Managing Basic Information.
- You can unfreeze both accounts and resources of your customers on the Customers tab or of your resellers' customers on the Resellers' Customers tab. For details, see Unfreezing Both an Account and Resources.