Unfreezing Both an Account and Resources

When the accounts and resources of customers associated in the reseller model and resellers' customers are frozen, the distributor can unfreeze the accounts.

If the distributor has granted the reseller the permission to freeze and unfreeze accounts and set budgets for its customers, the distributor does not directly manage the account freezing and budget setting of the reseller's customers. For details, see Setting Account Freezing and Budget Setting Permissions for Resellers.
If your reseller account is frozen, you cannot unfreeze customer accounts.

Procedure

Access the Customer Management page.

a) Log in to Huawei Cloud as a distributor.

b) Click Partner Center in the drop-down list of your account name in the upper right corner.

c) In the top navigation bar, select Sales > Customers > Customer Management.
Click the Customers or Resellers' Customers tab as required.
Locate the target customer and click Unfreeze Account and Resources in the Operation column.

You can search for customers by whether the account is automatically frozen, association type, association time, customer name, customer account, customer ID, account manager name, month-to-date expenditure, resource expiration date, mobile number, budget usage, or customer tag.
Enter the reason and click OK. A message is displayed, indicating that the account and resources are unfrozen.

Account and resource unfreezing is a sensitive operation. You are advised to enable the verification code function to enhance account security. For details about how to enable verification code function, see Managing Basic Information.