Freezing a Customer

Impacts of Freezing Only Accounts or Both Accounts and Resources

• Impacts of Freezing Only Accounts

  If customer's account is frozen, the customer cannot buy, renew, or change resources, and provisioned resources may be unavailable, but still incur fees.

  The following table describes the impacts on a reseller customer after its account is frozen.

  Operation Type	Supported Operations	Operations Not Supported
  Operations on yearly/monthly cloud services	Unsubscribing from resources Modifying resource names	Purchasing resources Modifying specifications Renewing subscription to resources Changing yearly/monthly resources to pay-per-use resources Operations on resources Deleting resources
  Operations on pay-per-use cloud services (operations on pay-per-use instances and spot instances)	Modifying resource names Viewing resource information	Purchasing resources Modifying specifications Changing pay-per-use resources to yearly/monthly resources Operations on resources Deleting resources

• Impacts of Freezing Both Accounts and Resources

  In addition to the account freezing, resources are also frozen and enter the retention period. During the retention period, customers cannot access or use the frozen cloud service resources. Cloud service resources and data stored will be retained, and the frozen resources will not incur fees.

Freezing an Account

1. Sign in to Huawei Cloud as a partner.
2. In the drop-down list of your account name, click Partner Center to go to the Partner Center.
3. In the top navigation, select Sales > Customers > Customer Management.
4. Click Freeze Account in the Operation column in the row of the target customer.

   

5. Enter the reason.
6. Click OK.

   A message is displayed indicating that the account is frozen.

   

   • If you have enabled the verification code function, a verification code is required to verify the identity.
   • You can freeze accounts of your customers on the Customers tab or of your resellers' customers on the Resellers' Customers tab.
   • You can also unfreeze accounts of your customers on the Customers tab or of your resellers' customers on the Resellers' Customers tab.
   • You can assign or withdraw account or resource freezing and unfreezing permissions to or from your resellers. For details, see Setting Account Freezing and Budget Setting Permissions for Resellers.

Freezing Both an Account and Resources

1. Sign in to Huawei Cloud as a partner.
2. In the drop-down list of your account name, click Partner Center to go to the Partner Center.
3. In the top navigation, select Sales > Customers > Customer Management.
4. Click Freeze Account and Resources in the Operation column in the row of the target customer.

   

5. Enter the reason.
6. Click OK.

   A message is displayed indicating that the account and resources are frozen.

   

   • If you have enabled the verification code function, a verification code will be required.
   • You can freeze accounts and resources of your customers on the Customers tab or of your resellers' customers on the Resellers' Customers tab.
   • After a customer's account and resources are frozen, the customer cannot purchase cloud services, renew subscriptions, or change resources, and all their cloud services cannot be used. Exercise caution when performing this operation.
   • You can unfreeze both accounts and resources of your customers on the Customers tab or of your resellers' customers on the Resellers' Customers tab.
   • You can assign or withdraw permissions to or form your resellers for them to freeze or unfreeze accounts and resources for their customer. For details, see Setting Account Freezing and Budget Setting Permissions for Resellers.