Freezing an Account

Distributors can freeze accounts of customers associated in the resale model and accounts of resellers' customers associated in the resale model. If the account of a customer associated in the resale model is frozen, the customer cannot buy, renew, or change resources. Some of the provisioned resources may be unavailable, but they still incur fees.

After a customer is associated with a partner in resale model, the customer's account is frozen by default. For details about how to unfreeze an account, see Unfreezing an Account. To freeze resources, see Freezing Both an Account and Resources.
If the distributor has granted the reseller the permission to freeze and unfreeze accounts and set budgets for its customers, the distributor does not directly manage the account freezing and budget setting of the reseller's customers. For details, see Setting Account Freezing and Budget Setting Permissions for Resellers.
If your reseller account is frozen, you cannot unfreeze customer accounts.
In KooGallery, you can freeze only images and pay-per-use products. Other products (such as SaaS and yearly/monthly licenses) are not supported now. If you have any requirements on resource control, submit a service ticket.

Impacts of Freezing Only Accounts

The following table describes the impacts on customers associated in the reseller model after their accounts are frozen.

Operation Type	Supported Operations	Operations Not Supported
Operations on yearly/monthly cloud services	Unsubscribing from resources Modifying resource names	Purchasing resources Modifying specifications Renewing subscription to resources Changing yearly/monthly resources to pay-per-use resources Operations on resources Deleting resources
Operations on pay-per-use cloud services (operations on pay-per-use instances and spot instances)	Modifying resource names Viewing resource information	Purchasing resources Modifying specifications Changing pay-per-use resources to yearly/monthly resources Operations on resources Deleting resources

Procedure

Access the Customer Management page.

a) Log in to Huawei Cloud as a distributor.

b) Click Partner Center in the drop-down list of your account name in the upper right corner.

c) In the top navigation bar, select Sales > Customers > Customer Management.
Click the Customers or Resellers' Customers tab as required.
Locate the target customer and click Freeze Account in the Operation column. The Freeze Account page is displayed.

You can search for customers by whether the account is automatically frozen, association type, association time, customer name, customer account, customer ID, account manager name, month-to-date expenditure, resource expiration date, mobile number, budget usage, or customer tag.
Enter the reason.
Click OK.

A message is displayed indicating that the account is frozen.

Account freezing is a critical operation. You are advised to enable the verification code function to enhance account security. For details about how to enable verification code function, see Managing Basic Information.