How Do I Enable the Auto Reply and Non-Workday Reply Functions?

Prerequisites

For the email channel, you have created an auto reply email template and non-workday reply email template. For details about how to create the templates, see Creating an Email Notification Template.

For the SMS channel, you have created an auto reply SMS template and non-workday reply SMS template of the SMS Gateway type. For details about how to create the templates, see Creating an SMS Template.

Context

Only the email and SMS channels support the auto reply and non-workday reply functions.

Procedure

1. Enable the auto reply function.
   1. Click to enable Auto Reply.
   2. Click to select a configured auto reply template.

      For the email channel, select an email template.

      For the SMS channel, select an SMS template of the SMS Gateway type.

2. Enable the non-workday reply function.
   1. Click to enable Non-Working Day Reply.
   2. Click to select a configured non-workday auto reply template.

      For the email channel, select an email template.

      For the SMS channel, select an SMS template of the SMS Gateway type.

3. Click Save And Proceed To The Next Step to complete the configuration.