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Agent Guide(AICC)/
Performing Other Agent Operations
Updated on 2025-01-23 GMT+08:00
Performing Other Agent Operations
- Configuring the Personal Center
- Querying Historical Contacts
- Viewing Inbound Call Information
- Setting the Handled Number
- Setting Call Reasons
- Setting the Online Chat Service Time
- Configuring Personalized Common Phrases
- Sending Notifications
- Viewing Skill Queue Adjustment Records
- Viewing Identity Authentication Records
- Performing Identity Authentication
- Viewing Customer Information
- Managing Documents
- Creating Harassment Records
- Editing Customer Information
- Querying Sign-In Records
- Performing Screen Recording for Agents
- SmartCare Fault Demarcation
- Intelligent Case Filling
- Creating a Case by One Click
- Searching for Satisfaction Statistics
Parent topic: Agent Guide(AICC)
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