Updated on 2024-10-12 GMT+08:00

Configuring Personalized Common Phrases

Agents can configure personalized common phrases in advance to improve work efficiency.

Prerequisites

None

Procedure

  1. Choose Configuration Center > Workbench Configuration > Common Phrase.
  2. Click . In the dialog box that is displayed, enter a category name and click Save.

    After the category name is created, you can perform the following operations:

    • Click to update the category name.
    • Click to delete the category name.

  3. Select a common phrase category, click Create in the upper right corner, enter a common phrase, select a shortcut (optional), and click Save.

    Figure 1 Create Common Phrases

  4. Click Save.

Follow-up Procedure

View the configured personalized common phrase and its shortcut in Multimedia on the right of the online chat workbench.