Configuring Personalized Common Phrases
Agents can configure personalized common phrases in advance to improve work efficiency.
Prerequisites
None
Procedure
- Choose .
- Click . In the dialog box that is displayed, enter a category name and click Save.
After the category name is created, you can perform the following operations:
- Click to update the category name.
- Click to delete the category name.
- Select a common phrase category, click Create in the upper right corner, enter a common phrase, select a shortcut (optional), and click Save.
Figure 1 Create Common Phrases
- Click Save.
Follow-up Procedure
View the configured personalized common phrase and its shortcut in Multimedia on the right of the online chat workbench.
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