Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Managing Business Fault Bypass/ Performing the IVR Bypass

Updated on 2023-09-20 GMT+08:00

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Performing the IVR Bypass

Sign in to the system as a tenant administrator and add a fault prompt tone.
1. Choose > IVR Management > IVR Voice.
2. Upload a voice file and submit it for approval.
After a voice file is uploaded, contact the system administrator for approval. After the file is approved, perform the following operations.
Sign in to the system as a tenant administrator and set the fault prompt tone.
1. Choose > Call Center Configuration > Basic Information.
2. Enable Breakdown Voice and select the uploaded voice file.

If a call is transferred to an agent in a flow, the system plays the fault prompt tone and bypasses the call.

Parent topic: Managing Business Fault Bypass

Previous topic: Agent Bypass

Next topic: CC-Gateway Emergency Connection Bar

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