Sending Notifications as an Agent

Prerequisites

An agent can send notifications only after the following permissions are assigned to the agent. For details, see Configuring a Role.

• To enable an agent to send notifications, the Menu permissions > Channel Configuration > Notification Center > Agent Send Notification permission has been assigned to the agent.
• The Agent Send Notification permission enables agents to send only internal messages in internal notifications. To enable an agent to send bulletins, the Operation permissions > Notification Center > Sending a Bulletin permission has been assigned to the agent.

Procedure

1. Sign in to the AICC as an attendant and click in the upper right corner. On the page for viewing notifications, click . The page for sending notifications is displayed.
2. Configure notification information.
   • Recipient: Notifications can be sent by account. Click Recipient to select one or more recipients.
   • (Optional) Recipient Group: Notifications can be sent in batches by group. Click Recipient Group and select a notification group.
   • Title: Customize the notification title.
   • Priority: Select Low, Medium, High, or Critical.
   • Content: Enter the notification content.

3. Click Send.