Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Managing the Notification Center/ Sending Notifications as an Administrator
Updated on 2023-10-12 GMT+08:00
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Sending Notifications as an Administrator

Prerequisites

  • To send bulletins, a bulletin type has been configured on the Configuration Center > Workbench Configuration > Notification Type > Bulletin Type page. If no bulletin type has been configured, configure one by referring to Configuring Bulletin Types.
  • To send Huawei Cloud SMS messages:
    • Huawei Cloud SMS requires that the server has the permission to access the external network.
    • The Huawei Cloud SMS service has been purchased, and SMS configuration has been completed on the Configuration Center > Access Configuration > SMS Configuration page. If SMS configuration has not been completed, complete it by referring to Configuring SMS Messages.
    • A Huawei Cloud SMS notification template has been configured on the Configuration Center > Workbench Configuration > Notification Template page. If no SMS notification template has been configured, configure one by referring to Configuring Notification Templates as an Administrator.
  • To send SMS gateway messages:
    • An SMS message sender number has been configured on the Configuration Center > Access Configuration > SMS Configuration > SMS Number page. If no SMS message sender number has been configured, configure one by referring to Configuring SMS Messages.
    • An SMS gateway has been configured on the Configuration Center > Access Configuration > Gateway Configuration page. If no SMS gateway has been configured, configure one by referring to Configuring SMS Gateways.
  • To send emails, an email gateway has been configured on the Configuration Center > Access Configuration > Gateway Configuration page. If no email gateway has been configured, configure one by referring to Configuring Email Gateways.

Procedure

  1. Sign in to the AICC as a tenant administrator and click in the upper right corner. On the page for viewing notifications, click . The page for sending notifications is displayed.
  2. Send a bulletin.

    1. Click the BULLETIN tab.
    2. Click Recipient. In the recipient list that is displayed, select accounts, and click OK.
    3. Click Recipient Group. In the recipient group list that is displayed, select groups and click OK.
    4. Set Title.
    5. Click Bulletin Type. In the bulletin type list that is displayed, select a bulletin type and click OK.
    6. Set Priority. The options are as follows: Low, Medium, High, and Critical.
    7. Set release time, that is, the time when the bulletin is sent as scheduled. The value ranges from the current time to January 18, 2038.
    8. (Optional) If you select periodically send, set sending frequency to every day, weekly, or per month. If you select weekly or per month, select a day in a week and a day in a month.
    9. Set Expired On.
    10. Enter the bulletin content.
    11. (Optional) Click Save to save the internal message to the draft box.
    12. Check the information and click Send.

  3. Send an internal message.

    1. Click the INTERNAL MESSAGE tab.
    2. Click Recipient. In the recipient list that is displayed, select accounts, and click OK.
    3. Set Title.
    4. (Optional) Click Reference Template. In the template list that is displayed, select a configured internal message template and click Complete.

      After a template is referenced, you can modify the recipient and variable value, but cannot modify the content.

    5. Enter the content of the internal message.
    6. (Optional) Click Save to save the internal message to the draft box.
    7. (Optional) Click Scheduled Notification and set the time for automatic sending.
    8. Check the information and click Send.

  4. Send an SMS message.

    1. Click the SMS tab.
    2. Select Huawei SMS to send a Huawei Cloud SMS message.
      1. Click Recipient. In the recipient list that is displayed, select accounts, and click OK.
      2. Click Reference Template. In the template list that is displayed, select a configured Huawei Cloud SMS template and click Complete.
      3. (Optional) Click Scheduled Notification and set the time for automatic sending.
      4. Check the information and click Send.
    3. Select Gateway SMS to send an SMS message using a gateway.
      1. Click Sender number, select a sender number, and click OK.

        The sender number is added on the Configuration Center > Access Configuration > SMS Configuration > SMS Number page.

      2. Click Recipient. In the recipient list that is displayed, select accounts and click OK.
      3. (Optional) Click Reference Template. In the template list that is displayed, select a configured Huawei Cloud SMS template and click Complete.

        After a template is referenced, you can modify the sender number, recipient, and variable value, but cannot modify the content.

      4. Enter the SMS message content.
      5. (Optional) Click Scheduled Notification and set the time for automatic sending.
      6. Check the information and click Send.

  5. Send an email.

    1. Select EMAIL.
    2. Set Outbox to the default email address configured on the Gateway Configuration page.
    3. Click Recipient. In the recipient list that is displayed, select accounts and click OK.
    4. (Optional) Click Cc. In the Cc recipient list that is displayed, select accounts and click OK.
    5. (Optional) Click Bcc. In the Bcc recipient list that is displayed, select accounts and click OK.
    6. Set Title.
    7. (Optional) Click , select a local file as the email attachment, and click Upload.

      The file format must be DOC, DOCX, XLS, XLSX, TXT, PNG, JPG, XML, JSON, CSV, BMP, ZIP, PPT, or PPTX.

      The file size cannot exceed 10 MB. A maximum of 10 files can be uploaded.

    8. (Optional) Click Reference Template. In the template list that is displayed, select a configured email template and click Complete.

      After a template is referenced, you can modify the outbox, recipient, and variable value, but cannot modify the content.

    9. Enter the email content.
    10. (Optional) Click Scheduled Notification and set the time for automatic sending.
    11. Check the information and click Send.

  • A tenant administrator sends an internal notification to an employee who has been bound to an agent.
  • The Cc and Bcc recipients are optional. If the Cc or Bcc recipient does not exist, the email can still be sent successfully. However, the system displays a message indicating that the Cc or Bcc recipient does not exist.