Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Managing the Notification Center/ Configuring Message Receiving Routes
Updated on 2023-10-12 GMT+08:00
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Configuring Message Receiving Routes

Procedure

  1. Sign in to the AICC as a tenant administrator and choose Configuration Center > Access Configuration > Notification Route.
  2. Click New.
  3. Create a route for receiving emails.

    1. Set parameters.
      • Media Type: Select Email.
      • Gateway: Click to select a configured email gateway. For details about how to configure an email gateway, see Configuring Email Gateways.
      • Implementation Method: Select a value based on service requirements. The options are as follows:
        • In-Box: Emails are directly sent to the recipient's email address.
        • Service Invoking: Emails are forwarded to the case by invoking the case interface. Cases are generated automatically.
      • Recipient: Set this parameter when Implementation Method is set to In-Box. Click to select a recipient.

        A recipient is a user who can view the inbox.

      • Service Name: Set this parameter when Implementation Method is set to Service Invoking. The option is Intelligent Case Creation.
      • Retry Times: Set this parameter when Implementation Method is set to Service Invoking. The value ranges from 0 to 3.
    2. Click Complete.

  4. Create a route for receiving SMS messages.

    1. Set parameters.
      • Media Type: Select SMS.
      • Recipient Address
        • If the SMS message type is SMS Number, set the recipient address to a phone number. Multiple phone numbers can be entered and separated by commas (,). The value contains a maximum of 1024 characters.
        • If the SMS message type is HUAWEI CLOUD SMS, set the recipient address to the signature channel ID configured for the SMS. For details, see Signature Channel ID.
      • Implementation Method: Select a value based on service requirements. The options are as follows:
        • In-Box: SMS messages are directly sent to the recipient's address.
        • Service Invoking: The satisfaction survey interface is invoked to conduct satisfaction survey.
      • Recipient: Set this parameter when Implementation Method is set to In-Box. Click to select a recipient.

        A recipient is a user who can view the inbox.

      • Service Name: Set this parameter when Implementation Method is set to Service Invoking. The option is Satisfaction Survey.
      • Retry Times: Set this parameter when Implementation Method is set to Service Invoking. The value ranges from 0 to 3.
    2. Click Complete.